DZREKE, Simon Suwanzy; DZREKE, Semefa Elikplim. Preventing complaints before they happen: How AI-driven sentiment analysis enables proactive service recovery. Advanced Research Journal, [S. l.], v. 10, n. 1, p. 39–55, 2025. DOI: 10.71350/3062192589. Disponível em: https://ar-journal.com/index.php/pub/article/view/89. Acesso em: 30 aug. 2025.